About the program
ICEPASS offers optional text messaging for its sauna and cold-plunge community. Depending on what you consent to receive, messages may include booking confirmations, session reminders, scheduling changes, membership and billing updates, or promotional offers and session-preparation content.
These terms apply to the ICEPASS SMS program, not the purchase, cancellation or refund terms of a studio membership.
Your choice to opt in
You join by entering your own mobile number and actively selecting the applicable SMS consent option on an ICEPASS signup or booking form. Marketing consent is optional and is not a condition of purchase. Providing a phone number, booking a session or agreeing to email marketing does not by itself authorize promotional texts.
Consent to session notifications does not enroll you in marketing. Messages may be sent using automated technology. You must be the subscriber or an authorized user of the number you provide.
Frequency & charges
Marketing message frequency varies, approximately 2–4 messages per month. Booking, account and service notification frequency depends on your activity and the notifications you request.
Message and data rates may apply. Your mobile provider determines applicable charges. ICEPASS does not charge a separate fee to join the SMS program.
Stopping messages
Reply STOP to unsubscribe. You may receive a final confirmation of your opt-out, after which no further program messages will be sent unless you opt in again. Opting out of SMS does not cancel a booking or membership.
If you change or give up your mobile number, please contact ICEPASS so we can update your messaging preferences.
Help & support
Reply HELP for assistance or email community@icepass.la. You can also call 415-654-1875. Do not use this messaging program for emergencies.
Delivery & availability
Delivery depends on your wireless service and network availability. Messages may be delayed or fail to arrive. Carriers are not liable for delayed or undelivered messages. For time-sensitive booking questions, contact ICEPASS directly.
Privacy
Read our SMS Privacy Policy for information about mobile numbers, consent records and messaging data. Mobile information and SMS opt-in consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
Changes to these terms
We may update these terms as the program changes. The updated date will appear on this page. Material changes to the scope of your consent will require renewed consent where applicable; a policy update does not automatically enroll you in additional message categories.